NGH Communities

In times of high stress, it may feel unnatural to slow down during crisis mode; remember how important it is to take care of YOU & that you have options during this time.

Employee Emotional Support Team: Employees have access to an emotional support line through a multidisciplinary Employee Emotional Support Team. Employees can call 502-446-5610 weekdays from 8 a.m. to 5 p.m. to speak to a support team member, who can help employees process emotions and offer coping tools during this crisis.

EAP: You can see a counselor via computer or electronic device through the Employee Assistance Program (EAP) TeleBehavioral Health service, administered by Wayne Corp. The program is completely confidential, call your EAP at (502) 451-8262. N Good Health also partners with Wayne Corp. to offer healthy action points for visits to support your well-being as part of Staying Balanced with EAP. You can earn 30 points per visit (up to 100 points) towards step 4 when you make an appointment with EAP. For more information, visit WayneCorp.com

Chaplain Support: You can reach the chaplain support line 24/7 by calling 502-629-8000.

Inspirational Texts: In partnership with Norton University, N Good Health and Pastoral Care, the Employee Emotional Support Team also launched a text program to bring inspirational and supportive messages straight to your phone. Text “inspire” to 502-237-1358 to start.

Maybe you’re coping just fine; if that’s the case, awesome! Keep in mind; that may not be the case for your peers. At this time, it is more important than ever to lift up our coworkers and send meaningful recognition their way. Resist the urge to complete one task and immediately move on to the next. Taking a 30-second pause to say “thank you” or “great work” can provide a huge boost to your strained co-workers. Taking the time to properly support one another empowers all of us to dig deeper and keep pushing further than we otherwise could have.

N-Recognition of You: We often can forget the words that were said, but remember the feelings that resulted. When you recognize someone for a job well done, solidify it in their memory by sending an N-card. Check out the N Recognition of You page on Nsite and find the right card to say thanks, congratulate or provide a much-needed boost. You never know when a simple “thank you” could make someone’s day.

With coronavirus (COVID-19) now a global pandemic, anxiety and stress levels may be higher than normal for many people. Your EAP is here as a resource for help and support through this difficult time. Currently they are offering telebehavioral health to support your mental well-being as part of Staying Balanced With EAP. Sessions are available by video or phone.

Receive support in areas such as:

◦Emotional difficulties

◦Marital conflicts

◦Stress

◦Alcohol or drug problems

◦Relationship issues

◦Parent/child/family conflictsYou can earn 30 points per visit (up to 90 points) toward step 4 when you make an appointment through EAP. Points are awarded when you voluntarily submit a tracker form to N Good Health by faxing it to (502) 666-7667 or emailing it to [email protected]. 

To make an appointment, contact EAP by calling Wayne Corp. at (502) 451-8262  or (800) 441-1327 between 8 a.m. and 5 p.m.

Another option for support during this time is the Employee Emotional Support Team. This is separate from EAP & it was created in partnership with Norton Behavioral Medicine, Norton Women’s Behavioral Services, Norton Sports Health Mental and Performance Services, General Pediatrics Behavioral Health, Heart Failure Behavioral Health, and Norton Cancer Institute Behavioral Oncology.

​Employees can call (502) 446-5610 weekdays from 8 a.m. to 5 p.m. to speak to an emotional support team member, who can help staff process emotions and offer coping tools during this crisis. All calls are completely confidential. 

The Employee Assistance Program (EAP) and N Good Health abide by all HIPAA standards and do not share any health information. No personal or appointment information will be shared between the EAP and N Good Health. To receive N Good Health points for using the EAP, submit a tracking form to N Good Health.