Multi-factor authentication is now required to access the N Good Health portal. In light of the increasing cybersecurity challenges, safeguarding your accounts and ensuring the confidentiality of our information is critical.
The addition of this security enhancement by our vendor, Navigate, aims to strengthen our accounts against unauthorized access.
With multi-factor authentication, a third party application is required for verification. This adds a step beyond entering your N Good Health password. Follow the steps below to enable multi-factor authentication:
1. Log in to your N Good Health account through a web browser. N Good Health can be accessed on any device with internet access; at home or work.
Note: Setup cannot be done through the Navigate mobile app.
2. Open the Navigate instructions on your web browser.
3. Using your smartphone, download one of the following authenticator apps in your phone’s app store:
- Duo Mobile
- Microsoft Authenticator
- Google Authenticator
4. Open the downloaded app on your phone and click add or “+” in the right-hand corner.
5. Select to add an account using a QR code. A QR code is displayed in the instructions open on your web browser. Scan the unique QR code using your mobile device.
6. Once you scan the code, the account will be created and you will receive a code on the authenticator app.
7. Return to N Good Health portal on your computer to enter the passcode from your authenticator into the “Authentication Code” field.
8. Backup codes will be displayed. Save these in the instance your authenticator app is not able to verify your credentials. Each backup code can only be used once.
If you need assistance, call (502) 629-2162, option 1, or call Navigate at (888) 282-0822.
We understand that these changes may require some adjustment, but these changes are implemented with your security and the protection of our sensitive information in mind. Please let us know if you need assistance with multi-factor authentication set up. The N Good Health team will be available onsite to assist in the set-up of this new process. We also understand that not every location, date and time will work for everyone, so we also have Webinar options available.
Join via Webinar
May 7th Time: 8-8:30am EST
Please click the link below to join the webinar:
https://nortonhealthcare.zoom.us/j/98909848289?pwd=bGpKZFNCOVVDM1JiQWhMbzNxMkJ4dz09
Password: 025856
May 10th Time: 12-12:30 EST
Please click the link below to join the webinar:
https://nortonhealthcare.zoom.us/j/98023491440?pwd=dXZLb0lrODhxc1ZsQlY5WDYrV3dRUT09
Password: 534077
If none of these options work for you, Schedule a virtual 1 on 1 wellness consultation today or to speak to an N Good Health staff member directly, you may call N Good Health at (502) 629-2162.
Thank you for your continued commitment to maintaining the integrity and security of our systems.